1.0 MAKING AN ORDER ONLINE
Can’t visit us in-store? Shop Roadhouse Online for a huge range of fashion and workwear brands online. Roadhouse Online offers free shipping on orders over $100 Australia-wide, with fast delivery times and a generous 30 day returns policy for online purchases.
To order online you need to create an account with us online and become a member of the Roadhouse VIP Club. Your membership details will also ensure delivery to your nominated address and allow us to update you on the status of your online order. All customer details are entirely confidential. As a member of our store, you will be eligible for access to our loyalty program. You will be notified of any upcoming sales events in-store and online and accrue points towards discounts. Access to our loyalty program and newsletter is entirely optional, and your personal details will not be used for unsolicited marketing purposes.
Once registration is complete, peruse our vast range of fashion and workwear items, add them to your cart and complete the checkout process. Roadhouse Online accepts payments through PayPal and credit card.
If you seek any advice or recommendations please feel free to contact us via our website's messenger app, email us at [email protected] or speak to a staff member directly over the phone on +613 9937 7253.
2.0 SUBMITTING ONLINE ORDERS & DELIVERY
Orders will not be dispatched until payment in full has been received and Roadhouse/ Roadhouse Southern Cross Pty Ltd. is satisfied with the integrity of the order.
Placement of an order by you constitutes an offer to enter into an agreement with us ("your offer.") We will email you an Order Confirmation for the sole purpose of confirming the details of your offer.
Please note that our Order Confirmation does not constitute an acceptance of your offer or reflect the status of your order in any way. Once Roadhouse/ Roadhouse Southern Cross Pty Ltd. is confident that the order is legitimate acceptance of your offer will be subsequently communicated via an email to your nominated address. Email confirmation will additionally include both a copy of the invoice for your order and tracking details for delivery.
2.1 INTERNATIONAL ORDERS
International orders are welcome, subject to the terms above. We charge AUD40 for international shipping.
2.2 PART OF ORDER IS MISSING
In the event that you receive partial delivery of your order, please contact us via email at [email protected] quoting your order number and the missing item. This matter will be then investigated and remedied as soon as possible.
2.3 ONLINE RETURN POLICY
If you wish to return an online purchase for an exchange or refund, please download and complete the following returns form. Include this form with the goods and send them to the nominated address therein for processing. Roadhouse online offers a 30 day returns policy on all goods no questions asked.
Pursuant to the relevant provisions under sch. 2 (Australian Consumer Law) of the Competitions and Consumer Act 2010, customers are entitled to a full refund (including shipping) upon request if the product provided has a major fault. In such an event, please contact us at [email protected] quoting your order number and details of any apparent fault.
Download Return form
All prices listed on the Roadhouse website are GST inclusive and are reviewed on a regular basis.
Whilst Roadhouse/ Roadhouse Southern Cross Pty Ltd. makes every effort to ensure the prices are correct, it should be noted that prices could change from time to time due to circumstances beyond our control. We refer here more specifically to charges associated with freight and delivery.
When you place an order through the Roadhouse website the only information that is retained is the list of the products ordered and the shipping address so that we can fulfil your order.
Roadhouse/ Roadhouse Southern Cross Pty Ltd does not retain nor see any confidential information.
Roadhouse/ Roadhouse Southern Cross Pty Ltd does not at any stage give or sell your details to anyone at any time.
Although stock levels are continuously monitored in-store, on occasion certain items may be sold out. If Roadhouse is unable to complete your requested order you will be notified via your nominated email address. In such an event Roadhouse will seek to order the specified goods from our suppliers. If this is not possible, an exchange or refund will be organized pursuant to your request.
At Roadhouse we endeavor to accurately represent our goods in our photography. However, due to different colour variations and resolutions of individual computer monitors and phone screens, we cannot guarantee exact colouring to that found on our website. Furthermore, some of our items may be constructed with oily, distressed, vintage, or hand-washed leathers and may vary between pairs.
The Roadhouse website (and its contents) are protected by copyright under the Australian Copyright Act 1968. No part of this website can be copied or used without the permission of the copyright owner – Roadhouse/ Roadhouse Southern Cross Pty Ltd
3.4 OWNERSHIP OF WEBSITE
The Roadhouse website is owned and operated by Roadhouse/ Roadhouse Southern Cross Pty Ltd (ABN 95 121 507 444) By using the website, you acknowledge that you have read and understood these Terms and Conditions.
At Roadhouse we are always pleased and ready to hear from our customers. If you would like to provide us any feedback, are looking for further information, have a query or need a recommendation please let us know.
you can contact the roadhouse team via our websites messenger app, via email at [email protected] or speak to a staff member over the phone on +61 03 9937 7253